We believe informed clients make the best decisions. Check out our most commonly asked questions below.
Section 1: General Questions
Q: What services do you offer?
A: We specialize in custom-built decks, interior renovations, screen rooms, fences, and hardscaping. If it adds beauty and function to your home, chances are we build it.
Q: What areas do you serve?
A: We serve Rock Hill, Fort Mill, Charlotte Metro, and surrounding regions.
Q: Are you licensed and insured?
A: Yes — we’re fully licensed and insured in both North and South Carolina.
Q: Do you offer free estimates?
A: Yes — all of our quotes are 100% free with no obligation. We’ll assess your project, answer questions, and provide clear next steps.
Section 2: Financing & Payments
Q: Do you offer financing?
A: Yes — through Hearth. You can pre-qualify in minutes with no impact on your credit score. 0% interest options may be available.
Q: What payment methods do you accept?
A: We accept all major credit cards. PayPal, Apple Pay, and Venmo may be available depending on the size of the project — just ask!
Q: Can I finance part of the project, not the whole thing?
A: Absolutely. You’re in control of how much you want to finance — partial financing is totally fine.
Q: How does payment work?
A: Most projects require a deposit, with the remaining balance due at key milestones or upon completion.
Section 3: Materials & Product Questions
Q: What is composite decking?
A: Composite decking is made from recycled wood fibers and plastics. It’s durable, low-maintenance, and resists rot, splinters, and fading — perfect for long-term performance.
Q: Can I see material samples before choosing?
A: Yes — we bring a selection of samples to every estimate so you can see and feel the materials firsthand before making a decision.
Q: What lasts longer: wood or composite?
A: Composite decking typically lasts longer with less maintenance. While treated wood is more affordable up front, composite often wins out over time for durability and curb appeal.
Q: Which material do you recommend?
A: It depends on your budget, style, and how much maintenance you’re up for. We’re happy to walk you through the pros and cons and show samples during your estimate.
Section 4: Project Process
Q: How do I get a quote?
A: Easy — just hit "Contact Us" or click “Call Today for a Free Quote.” We’ll get in touch quickly.
Q: Do you work year-round or only in certain seasons?
A: We work year-round, weather permitting. Cooler months can actually be a great time to build — less demand and faster scheduling!
Q: How long do projects take?
A: Most are completed within 1–3 weeks, but it depends on the scope. We'll give you a clear timeline during your estimate.
Q: Do you handle permits?
A: Yes — we take care of permitting for you when it’s required.
Beyond the ordinary
This is where our journey begins. Get to know our business and what we do, and how we're committed to quality and great service. Join us as we grow and succeed together. We're glad you're here to be a part of our story.